Your Loan Service Center

ABOUT FRANKLIN CREDIT LOAN SERVICING

Franklin Credit strives to provide our borrowers with first class customer service. We understand the importance of prompt attention and thoughtful loan servicing. We provide many options for bill payment and customer service such as pay by phone, MoneyGram, mail payment and more. Some of our services will require the attention of our trained service staff. So please follow the directions listed below to insure your questions are answered quickly and handled by the appropriate personal.

Your home is an invaluable asset and we will always work to provide options that allow our customers to stay in their homes through financial hardship. Let Franklin Credit help you!

MAKE A PAYMENT

Choose one of our convenient payment options:

• Mail a Payment



Please remit all regular payments to the address listed below.

Franklin Credit Management Corporation
P.O. Box 620444
Indianapolis, IN 46262-0444



• Overnight a Payment

To overnight a payment, please remit payments to the address listed below.

Franklin Credit Management Corporation
4000 Pendleton Way
Attn: LockBox Department
Indianapolis, IN 46262



• - Pay via Credit or Debit Card

Visa®, Discover® and MasterCard® Accepted.
Call today and an agent will assist you in transacting your payment:



Customer Service Department	1 (800) 255-5897
Collections Department	1 (888) 327-9900
Loss Mitigation Department	1 (800) 650-7162


Payments made using the above method before 5:00pm EST will be credited the next business day.
Payments made using the above method after 5:00pm EST will be credited two business days later.


• Pay via MoneyGram

MoneyGramExpress Payment®-Visit any MoneyGram authorized center, make your ExpressPayment® (blue) form payable to FCMC, Receive Code: 3529.

For Customer Service call: 1-800-926-9400. For ExpressPayment® Online, go to www.moneygram.com.

Payments made using the above method before 3:00pm EST will be credited the next business day.
Payments made using the above method after 3:00pm EST will be credited two business days later



• Pay via Western Union

For your payment convenience, FCMC accepts the following:

Western UnionPay® by Phone call FCMC at 888-327-9900, have a check number and routing number of your checking account available, funds will be deducted from your account and credited to your loan.

Western Union Quick Collect® - Visit any authorized Western Union, complete the blue payment form with CodeCity: HOUSE, State: NY.
For Customer Service call: 1-800-325-6000. For Online Payments, go to www.westernunion.com.

Payments made using the above method before 3:00pm EST will be credited the next business day.
Payments made using the above method after 3:00pm EST will be credited two business days later



• - Automatic Payments Using ACH - Click HERE to Enroll

Avoid the hassle of buying stamps, writing checks, and worrying about late or missed payments! Choose to enroll in our ACH Program as an easy method to remit your monthly payments free of charge.

The plan enables you to have your loan payments withdrawn directly from your bank account and electronically transferred to Franklin Credit each month that your account is current.

REQUEST A PAYOFF QUOTE

We currently have two easy methods for requesting a payoff:

1) A borrower can request a payoff 24 hours a day 7 days a week by calling the toll free number 1 (800) 255-5897 and select the prompt for payoff to be mailed to home of record. The payoff will be processed and mailed out within 3 business days.

2) A borrower can also fax in the request to (201) 604-4540. The Payoff request must have borrowers signed authorization to release payoff information. The request will be processed within 3 business days and could be faxed back if a fax number is provided or mailed to the home of record.

SPEAK TO SOMEONE ABOUT MY ACCOUNT

If you would like to speak to someone about your account, below is a listing of numbers for the departments available in your Loan Service Center.

** Please note, our hours of operation are Monday - Thursday 8:30 AM - 9:30 PM ET , Friday 8:30 AM - 6:00 PM ET and Saturday 9:00 AM - 1:00 PM ET.

FAQ's ABOUT YOUR ACCOUNT

Have questions about your account?

Click here to view all of our Frequently Asked Questions.