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Have you experienced hardship due to COVID–19?     Click Here
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COVID-19 Hardships

As the situation surrounding COVID-19 continues to evolve, we wanted to reach out and assure you that our servicing team is here to work with you. If you’ve been impacted by COVID-19, and are experiencing income loss or financial hardship, we have Loss Mitigation agents available to answer any of your questions, and let you know what account assistance may be available to you. Please call us at 1-800-650-7162


Customer Letter
NY State Homeowners
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New York State Homeowners Advisement

If you are experiencing a financial hardship due to COVID-19, you may be eligible for loss mitigation. Please respond by providing us with additional information by contacting Franklin at the below-referenced telephone number.

When you are providing additional information, please note that we will also ask you to confirm your name, social security number and whether the property is still your primary residence.

In addition, we will provide to you, a list of government approved housing counseling agencies in your area which provide free or very low-cost counseling. These agencies specialize in assisting homeowners who are facing financial difficulty. You may consider contacting one of these agencies immediately for assistance. Housing counselors can help you assess your financial condition and work with you to explore options that may be available to you which may include loan forbearance, modifying your loan or assistance with establishing an easier payment plan for you.

You may contact Franklin’s Loss Mitigation Department directly Monday – Friday, 8:00 am to 5:00 pm Eastern Time, to discuss possible options.

800-650-7162

If you need further information, please call the HOPE NOW HOTLINE: 888-995-4673 or visit the Departments’ website: Click Here (Please note NY may from time to time change the number of its toll-free helpline and/or its web address.)

Homeowners Assistance Fund
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Homeowner Assistance Fund

1) WHAT IS THE HOMEOWNER ASSISTANCE FUND (HAF)?

The Homeowner Assistance Fund (HAF) is a federal assistance program that helps homeowners who have been financially impacted by COVID-19 pay their mortgage or other home expenses.

The HAF program available to you will depend on your area. Each state or territory developed its own program. Programs were also developed by Tribes (or their Tribally Designated Housing Entity), the Department of Hawaiian Home Lands, and the District of Columbia.

2) AM I ELIGIBLE?

To be eligible, you must:
•  Have experienced a financial hardship associated with the COVID-19 pandemic.
•  Apply for assistance for your primary residence.
•  Have household income at or below your state’s program requirements. Most state programs limit eligibility to households with less than 150% of the median income in your area or $79,900, whichever is higher. Some programs have established lower limits, so check your program’s income requirements before applying.
•  Meet additional requirements specific to the program where you are applying.

3) HOW DO I APPLY?

Visit www.consumerfinance.gov/haf/ to check your local program. Application processes may vary by location. You will need to verify that you meet income requirements and may need to provide additional necessary documentation.

4) QUESTIONS?

For any other questions, see www.consumerfinance.gov/haf/ or contact a HUD-approved housing counseling agency at www.consumerfinance.gov/find-a-housing-counselor or (800) 569-4287. Or you can also contact us at (800) 255-5897 from 8:00am-5:00pm EST Monday through Friday.

New York City Language Access Statement →
New York City Language Access Statement →
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New York City Language Access Statement

Please be advised that the only language access service we have available, other than English, is to speak with a representative in Spanish. We do not provide written translations of any communications into a language other than English.

Please be further advised that a translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs’ website, www.nyc.gov/dca

Need assistance? Contact Us: 1-800-255-5897

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Licensing

equal housing lender

Equal Housing Lender. Equal Housing Opportunity. This is not a commitment to lend.

Franklin Credit Management Corporation is licensed, registered or exempt from licensing or registration to engage in servicing activities as follows: Alaska COA A447 Collection Agency License, Alaska 109826 Collection Agency Operator License , Arizona CA-0927619 Arizona Collection Agency License , Arkansas 3335 Collection Agency License , Arkansas 15287 Arkansas Combination Mortgage Banker-Broker-Servicer License , California Residential Mortgage Lending Act License 41DBO-124079 Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act, Colorado 991837 Collection Agency License , Colorado –SUP-4000218 UCCC Supervised Lender License , Connecticut MS 2102 Connecticut Mortgage Servicer License , Connecticut CCA-2102 Connecticut Consumer Collection Agency License , Connecticut Sales Finance Company License SFC-2102, District of Columbia MLB2102 Lender License , Florida CCA9903789 Consumer Collection Agency Registration , Florida MLD786 Florida Mortgage Lender Servicer License , Georgia 20681 Georgia Mortgage Lender License/Registration , Hawaii COLAX436 Collection Agency License , Hawaii MS067 Hawaii Mortgage Servicer License , Idaho Mortgage Broker/Lender License MBL-2080002102, Idaho CCA-9437 Idaho Collection Agency License , Illinois 17.021146 Collection Agency License , Illinois MB.6759901 Illinois Residential Mortgage License , Illinois - City of Chicago 2279243 Debt Collector License , Indiana INSOS-C-02040 Indiana-SOS Collection Agency License , Iowa 2004-0120 Iowa Mortgage Banker License , Iowa 88880284 Iowa Master Loan Company Registration , Kansas MC.0025375 Kansas Mortgage Company License , Kentucky MC13716 Kentucky Mortgage Company License , Louisiana Residential Mortgage Lending License , Louisiana 36577301 Collection Agency License , Maine DCL10192 Debt Collector License , Maine SVR7801 Loan Servicer License , Maryland 14054 Maryland Mortgage Lender License , Massachusetts DC1194 Massachusetts Debt Collector , Michigan 2401002414 Collection Agency License , Michigan 2402002618 Non-Owner Manager , Michigan SR0010248 Michigan 2nd Mortgage Broker/Lender/Servicer Registrant , Michigan FL0020269 Michigan 1st Mortgage Broker/Lender/Servicer License , Minnesota 40125662 Collection Agency License , Minnesota MN-MS-20431761 Minnesota Residential Mortgage Servicer License , Mississippi 2102 Mississippi Mortgage Lender License , Missouri 17-1933-S Missouri Company License , Missouri 17-1933-S Residential Mortgage Loan Broker , Montana 2102 Montana Mortgage Servicer License , Nebraska 1524 Nebraska Mortgage Banker License , Nebraska Installment Sale Company License NE2102-ISL, Nevada CM11538 Qualified Collection Manager's License , Nevada FCA10250 Foreign Collection Agency Certificate of Registration , Nevada 4361 Nevada Mortgage Servicer License , New Hampshire 10431-MS New Hampshire Mortgage Servicer License , New Jersey 1929783 Collection Agency Bond , New Jersey Mortgage Servicer License 2102, New Mexico 1642 Collection Agency Manager's License , New Mexico 01058-FCMC Collection Agency License , New York 2102 New York Mortgage Loan Servicer Registration , New York (Buffalo) 548544 Collection Agency License , New York (NYC) 1163777 Debt Collection Agency , New York (Yonkers) 9370 Debt Collection Agency License , North Carolina 102122 Collection Agency License , North Carolina S-146054 North Carolina Mortgage Servicer License , North Dakota CA101800 North Dakota Collection Agency License , Ohio RM.804404.000 Ohio Mortgage Loan Act Certificate of Registration , Ohio General Loan Law Certificate of Registration GL.501244.000, Oklahoma ML010071 Oklahoma Mortgage Lender License , Oklahoma MB001596 Oklahoma Mortgage Broker License , Oregon 49407 Oregon Collection Agency Registration , Pennsylvania 68139 PA Mortgage Servicer License , Pennsylvania Collector Repossessor License 92930, Puerto Rico IH-113 Puerto Rico Mortgage Lender/Servicer (Concesionarios/Administradores de Préstamos Hipotecarios) , Puerto Rico SJ-15405-AC Collection License , Rhode Island 20143001DC Rhode Island Debt Collector Registration , Rhode Island 20163240LS Rhode Island Third Party Loan Servicer License , South Carolina MLS - 2102 South Carolina-BFI Mortgage Lender / Servicer License , South Carolina SL-2102 Supervised Lenders License , South Dakota ML.04611 South Dakota Mortgage Lender License , South Dakota Money Lender License ML.04611, Tennessee 1365 Collection Service Agency License , Tennessee 109271 Tennessee Mortgage License , Texas 47288 Regulated Lender License , Texas Texas - SML Residential Mortgage Loan Servicer Registration , Utah 6221815-0131 Foreign Collection Agency License , Utah UDFI-RFMN2015 Utah-DFI Residential First Mortgage Notification , Vermont 2102-1 Vermont Loan Servicer License , Washington 602-343-851 Collection Agency License , Washington CL-2102 Washington Consumer Loan Company License , West Virginia ML-22165 West Virginia Mortgage Lender License , West Virginia 1051-3103 Collection Agency License , Wisconsin 492 Wisconsin Mortgage Banker License , Wyoming SL-2301 Wyoming Supervised Lender License , Wyoming Collection Agency License.

Franklin Credit Management Corporation has an office at 101 Hudson Street, 24th Floor Jersey City, NJ 07302. The main office number is (201) 604-1800.

The status of state licenses managed by the Nationwide Multistate Licensing System (NMLS) can be verified by visiting their consumer access site: Click Here

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